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Shipping & GST

LOCAL SHIPPING (SINGAPORE)

Courier Service

  • We can deliver to any address in Singapore except the airport, offshore islands, Jurong Island, military bases, prisons, ports, construction sites and PO boxes.
  • Free courier delivery for orders $120 and above, after discounts have been applied and before GST.
  • Any Singapore order amounting to S$120 or below (excluding GST and after discounts have been applied) will incur a standard shipping charge of just S$4.00.
  • Delivery timings are Mondays to Fridays: 2pm – 6pm and 6pm – 10pm Saturdays: 9am – 3pm, excluding public holidays.
  • If you have any special delivery requests, please leave us a note. We will do our best to meet them.
  • Delivery may take longer than seven (7) business days for items which are out of stock. We will contact you accordingly. If we are unable to fulfil your orders within the stated time frame, we will contact you for further instructions.
  • We will allow 2 free re-delivery attempts. After which, subsequent delivery will be subjected to additional charges, to be borne by the customer. 

 

Self-Collection

  • Self-collection is available for all orders made in Singapore. Please pick up your orders at 159 Kampong Ampat #05-01 KA Place Singapore 368328, Mondays - Fridays (excluding Public Holiday), between 9am-6pm.

 

Delivery Request

Please leave any requests in the memo during checkout so that all requests are highlighted to warehouse staff when packing the order. 
As we ship out parcels fast, requests sent via other channels (email, online contact form) might not reach the warehouse team on time before the parcel is sent out. 

 

Online Price and Good & Service Tax (GST)
Online prices listed exclude GST. Prevailing GST rate of 7% will be charged on all orders delivered in Singapore only.

 

 

INTERNATIONAL SHIPPING  

Order Processing

  • Orders placed before 9am on a working day will be shipped out on the same day. 
  • Order placed after 9am on a working day will be shipped out on the next working day. 
  • Orders placed on a non-working day will be shipped out on the next working day.

 

Order Tracking
When your order is shipped, you will receive an email with a receipt number and complete information on tracking of delivery service and progress. 

 

Shipping Restrictions
For all international orders, it is the responsibility of the overseas purchase to ensure that the product can be lawfully imported into the destination country before order placement.  If the Customs in your country returns your order to us for any reason, we will refund the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country to your credit card account.

 

Duties and Taxes
There may be duties and taxes imposed on your order. As duties and taxes vary from country to country, they are not reflected in our prices. Please check with your local Customs Office for those charges, and any additional charges that may apply. Any custom fees or import duties imposed by recipient’s home country shall be borne by the recipient.  

 

Shipping Charges and Destinations 
Kindly refer to the respective shipping countries below for the delivery rates. Different delivery partners are engaged to ensure that all recipients enjoy the lowest shipping rates.  
 

Destination

Malaysia

Fixed Rate (S$)
Purchase less than S$120 and parcel weight below 3kg $6
Purchase above S$120 and parcel weight below 5kg Free

Destination Hong Kong, Macau China Thailand
Fixed Rate (S$) Fixed Rate (S$) Fixed Rate (S$)
Purchase less than S$150 and parcel weight below 2.5kg $8 $5 $10
Purchase above S$150 and parcel weight below 2.5kg Free Free Free
Purchase above S$150 and parcel weight above 2.5kg First 2.5kg Free, every additional 1kg add $4 First 2.5kg Free, every additional 1kg add $4 First 2.5kg Free, every additional 1kg add $4

Destination Australia USA, Canada
Fixed Rate (S$) Fixed Rate (S$)
Purchase less than S$180 and parcel weight below 2.5kg $20 $29.90
Purchase above S$180, less than S$300 and parcel weight below 2.5kg $10 $19.90
Purchase above S$300 and parcel weight below 2.5kg Free Free
Purchase above S$300 and parcel weight above 2.5kg First 2.5kg Free, every additional 1kg add $10 First 2.5kg Free, every additional 1kg add $10

 

Destination

Taiwan, South Korea, Vietnam, Indonesia, Brunei, Philippines, Japan

India, Sri Lanka, New Zealand, Sweden, Israel, UK

All Other Countries

Fixed Rate (S$)

Purchase less than S$180 and parcel weight below 3kg

$14.95

$39.95

$44.95

Purchase above S$180, less than S$280 and parcel weight below 3kg

Free

$34.95

$44.95

Purchase above S$280 and parcel weight below 3kg

Free

$9.95

$44.95

Purchase above S$280, parcel weight more than 3kg and less than 5kg

Free

$34.95

$44.95


Please contact us if you need to ship a package that exceeds 5kg.
Delivery time is subject to change without prior notice.
All items may be subject to customs inspection which may require additional days.
Delivery time quoted is only an estimation.

 
Damages 
Your order is considered fulfilled once we pass on the package to Courier Company. In the unlikely event that your order is lost, misdirected, or damaged in transit, we will refer the issue to Courier Company. For damages, please provide a description of the damage, a photograph and delivery receipt to us.

 

If you have any other queries, please feel free to contact customer service at [email protected] or fill in the contact form on our 'Contact Us' page, we will attend to you expeditiously.

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Our customer service team is here ready to answer any queries that you might have. Our office hour is Monday- Friday 9am-6pm